Privacy Policy
Privacy Policy - the basics
At John Diamond, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, communicate with us, or purchase our products.
Information We Collect
We may collect the following information:
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Payment information (processed securely through third-party payment providers)
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Order history
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Custom jewelry specifications, including engravings and design requests
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Communications between you and John Diamond
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Website usage information, including IP address, browser type, device information, and cookies
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Create custom jewelry
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Communicate about your order
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Provide customer support
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Process payments
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Prevent fraud and unauthorized transactions
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Improve our products, services, and website
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Send promotional emails or marketing communications if you choose to receive them
Payment Information
John Diamond does not store your complete credit or debit card information. Payments are securely processed through trusted third-party payment providers.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties when necessary to:
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Process payments
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Ship your order
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Verify identity or prevent fraud
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Comply with legal obligations
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Protect our legal rights
These service providers receive only the information necessary to perform their services.
Cookies and Analytics
Our website may use cookies and similar technologies to:
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Improve website performance
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Remember user preferences
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Analyze website traffic
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Enhance your shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we work to protect your information using industry-standard security practices.
Data Retention
We retain personal information only as long as necessary to:
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Complete your order
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Provide warranty and customer support
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Maintain business records
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Meet legal, accounting, and tax obligations
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Resolve disputes and enforce our agreements
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information, subject to legal obligations
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Opt out of marketing communications
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Request information about how your data is used
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. John Diamond is not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our products and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
John Diamond may update this Privacy Policy from time to time. Changes become effective when posted on our website. The updated effective date will appear at the top of this policy.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact: