Refund Policy

By placing an order with John Diamond, you acknowledge that you have reviewed and approved all design details, including but not limited to CAD renderings, dimensions, metal type, gemstone specifications, ring size, engravings, and other customizations.

Once final approval is provided and production begins, your order is considered a custom-made item manufactured exclusively for you.

While John Diamond accepts returns of eligible custom jewelry for store credit in accordance with our Return & Store Credit Policy, cash refunds are not available for custom-made jewelry except where required by applicable law.

Customers are responsible for verifying all specifications before granting final approval. John Diamond is not responsible for errors resulting from customer-approved designs, measurements, ring sizes, spellings, or requested modifications.

Natural characteristics of gemstones and precious metals—including slight variations in color, inclusions, grain, texture, and hand-finished details—are inherent to fine jewelry and are not considered manufacturing defects.

John Diamond reserves the right to repair, replace, or provide store credit for any item determined to have a manufacturing defect. Damage resulting from normal wear, accidental impact, misuse, unauthorized repairs or modifications, improper care, loss, theft, or failure to follow care instructions is not covered under our workmanship warranty.

By completing your purchase, you acknowledge that you have read, understood, and agreed to John Diamond’s Terms & Conditions, Return & Store Credit Policy, and Warranty Policy.

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Custom Jewelry Return & Store Credit Policy

At John Diamond, every custom piece is made exclusively for you. Because each item is designed and manufactured to your specifications, we do not offer cash refunds on custom jewelry once production has begun.

Returns for Store Credit

Custom jewelry may be returned within 14 days of delivery if:

• The piece is in original, unworn condition.

• It shows no signs of wear, damage, resizing, or alteration.

• All original packaging, certificates, and documentation are returned.

Once the return is inspected and approved, the purchase price (excluding shipping, payment processing fees, and any non-refundable design fees) will be issued as John Diamond Store Credit.

Store Credit Terms

• Store credit does not expire.

• Store credit may be used toward any future John Diamond purchase.

• Store credit is non-transferable unless approved by John Diamond.

• Store credit cannot be redeemed for cash.

Non-Returnable Custom Items

The following custom items are not eligible for return or store credit:

• Engraved or personalized jewelry

• Memorial jewelry containing ashes, hair, or other personal materials

• Jewelry made using customer-supplied gemstones or precious metals

• Earrings (unless defective)

• Items that have been worn, damaged, or altered after delivery

Manufacturing Defects

If your jewelry has a manufacturing defect or does not match the approved design specifications, please notify us within 14 days of delivery. We will repair, replace, or, where appropriate, issue a full refund or store credit at our discretion.

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